Frequently Asked Questions
Find answers to common questions or navigate by category below.
Account & Profile
Payment & Refunds
Content & Uploads
Creator Tools
Technical Support
Policies & Safety
Account & Profile
How do I register an account?
Click "Sign Up" at the top right, enter your email and password, and follow instructions.
How do I reset my password?
Go to login page, click "Forgot Password" and follow the instructions sent to your email.
Can I change my username?
Yes, you can change your username from your account settings, subject to availability.
How do I update my email address?
Navigate to account settings and enter your new email address. You will need to verify it.
How do I delete my account permanently?
Go to account settings > Delete Account, follow instructions. This is irreversible.
Why is my account temporarily locked?
Accounts may be locked due to suspicious activity. Contact support to resolve the issue.
Payment & Refunds
What payment methods are supported?
We accept credit/debit cards, PayPal, and major cryptocurrency payments.
How can I request a refund? Refund Policy
Refunds can be requested within 14 days for eligible purchases.
Can I get a refund for partially used content?
Partially used c to insufficient funds, card restrictions, or security verification failures.
Content & Uploads
How do I upload content?
Go to your creator dashboard, click "Upload", select your files, and fill in metadata.
What file formats are supported?
Supported formats include JPG, PNG, GIF, MP4, and PDF.
Is there a limit to how many files I can upload?
There is no hard limit, but large quantities may require batch uploads.
Can I edit or delete my uploaded content?
Yes, you can manage your content via the creator dashboard.
How do I add metadata or tags to my content?
During upload, enter title, description, tags, and category to improve discoverability.
How do I schedule content for future release?
Use the scheduling feature in the creator dashboard to set a release date/time.
Creator Tools
How do I apply to become a creator?
Click "Apply as Creator" and submit required documents for review.
How do I track my sales and earnings?
Sales and earnings are displayed in your creator dashboard.
Can I create multiple stores under one account?
Yes, you can create multiple stores from your creator dashboard.
How do I set pricing for my content?
Use the pricing tool when uploading or editing content.
How do I offer discounts or promotions?
Promotions can be set up in the marketing section of the dashboard.
Can I collaborate with other creators?
Yes, collaborate via shared projects or co-creator features.
Technical Support
How do I report a bug or technical issue?
Submit a detailed report via the "Contact Support" form or email [email protected].
Why is my uploaded file not displaying correctly?
Ensure the file format is supported and check for browser issues.
How do I clear cache or fix display problems?
Clear your browser cache, reload the page, or try a different browser.
Can I access the platform on mobile or tablet?
Yes, Creavia is fully responsive and works on most devices.
What to do if the site is loading slowly?
Check your network connection, clear cache, or contact support if the issue persists.
How do I enable notifications for updates?
Enable browser notifications in your account settings.
Policies & Safety
Where can I read the Community Guidelines? View Guidelines
All users are expected to follow our Community Guidelines to ensure a safe platform.
How do I report inappropriate content?
Use the "Report" link on content or profiles, or contact support.
How does Creavia handle copyright complaints?
Copyright complaints are reviewed under DMCA policy. See our DMCA Policy.
What content is prohibited on Creavia?
Hate speech, illegal content, and adult material in non-adult areas are prohibited.
How is my personal information protected?
Creavia follows strict privacy practices. See Privacy Policy.
How do I appeal a ban or content removal?
Submit an appeal through your account dashboard or contact support for review.