How do I register an account?
Visit our signup page, enter your email and password, and verify your email address to get started.
How do I update my profile information?
Go to Settings > Profile to update your display name, bio, avatar, and other profile details.
How do I change my password?
Navigate to Settings > Security to change your password or enable two-factor authentication.
How do I delete my account?
Contact support to request account deletion. This action is permanent and cannot be undone.
Eligible purchases can be refunded within 14 days. Submit a request using our refund form.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods through our payment processor.
Why was my payment declined?
Payment issues can occur due to insufficient funds, expired cards, or security restrictions. Contact your bank or try a different payment method.
How do I update my billing information?
Go to Settings > Billing to update your payment methods and billing address.
How do I upload content?
Navigate to your creator dashboard, click "Upload", select your files, and fill out required metadata.
What file formats are supported?
We support most common video, audio, and image formats including MP4, MP3, JPG, PNG, and GIF.
What are the file size limits?
Free users can upload files up to 100MB. Premium users have a limit of 1GB per file.
How do I edit or delete my uploads?
Go to your Content Library to edit metadata, update thumbnails, or delete content you've uploaded.
How do I access creator tools?
Creator tools are available in your dashboard once you've verified your account and uploaded content.
How do I set up monetization?
Go to Creator Tools > Monetization to set up payment methods and pricing for your content.
How do I view my analytics?
Access detailed analytics and insights in Creator Tools > Analytics to track your content performance.
Can I customize my creator page?
Yes! Use the Page Customization tool to personalize your creator page with banners, descriptions, and themes.
How can I contact support? Contact Form
What are your support hours?
Our support team is available Monday-Friday, 9 AM to 6 PM PST. We aim to respond within 24 hours.
How do I report a technical issue?
Use the "Report Bug" feature in your account settings or contact support with detailed information about the issue.
Where can I find system status updates?
Check our status page or follow our social media accounts for real-time updates on system maintenance and issues.
How can I report a violation? Report Here
Use the report link on any content or user profile that violates our Community Guidelines.
What is your content policy?
How do you handle copyright claims?
We follow DMCA procedures. See our
DMCA Policy for more information.
Where can I read your privacy policy?
Our complete
Privacy Policy explains how we collect and use your data.