Welcome to Creavia. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, platform, and services. Your privacy is our priority at Creavia.
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Introduction
Welcome to Creavia ("Company", "we", "our", "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, platform, and services (collectively, the "Services").
By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.
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Information We Collect
Account Information:
Registration data: Username, email, password, profile information
Identity verification: Information required for creator verification
Communication: Messages, support inquiries, feedback
Creator Content:
Digital products: Files, descriptions, pricing, metadata
Providing customer support and technical assistance
Sharing platform updates and new features (with consent)
Marketing communications (opt-in only)
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How We Share Information
We do not sell your personal information. We may share data only in the following cases:
With Creators:
When you purchase content, your username and transaction details may be shared with the creator to fulfill your order and provide customer support.
With Service Providers:
Payment processors: Stripe, PayPal, cryptocurrency networks for transaction processing
Hosting providers: Cloud infrastructure for data storage and platform operation
Analytics partners: Services that help us understand user behavior and improve our platform
Customer support tools: Help desk and communication platforms
For Legal Reasons:
To comply with applicable law, legal process, or government requests
To protect our rights, privacy, safety, or property, and that of our users
To enforce our Terms of Service and investigate violations
In connection with legal proceedings or investigations
In Business Transfers:
If Creavia undergoes a merger, acquisition, or asset sale, user information may be transferred as part of that transaction, subject to the same privacy protections.
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Data Retention
Account data is retained for as long as your account is active or as needed to provide services.
Transaction records may be retained for 7 years to comply with financial and tax regulations.
Marketing data is deleted when you opt out or after reasonable retention periods.
You may request deletion of your account, after which data is permanently removed except where retention is legally required or necessary to resolve disputes.
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User Rights
Depending on your location (e.g., EU under GDPR, California under CCPA), you may have the right to:
Access your personal data and obtain information about our processing
Request correction of inaccurate or incomplete personal information
Request deletion of your personal data (subject to legal and contractual obligations)
Opt out of marketing communications and certain data uses
Request a copy of your data in portable format
Restrict or object to certain processing activities
Withdraw consent for processing based on consent
To exercise these rights, contact us at [email protected]. We will respond within the timeframes required by applicable law.
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Security Measures
We implement industry-standard security safeguards to protect your data, including:
Encryption in transit using TLS/SSL protocols
Encryption at rest for sensitive data storage
Limited employee access to sensitive data with multi-factor authentication
Regular security monitoring and vulnerability assessments
Fraud and abuse detection systems to prevent unauthorized access
Regular security updates and patches
User Responsibility: Despite these measures, no online system is 100% secure. Users are responsible for keeping login credentials confidential and reporting suspicious activity.
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Third-Party Services & Integrations
Creavia integrates with third parties for essential services:
Payment Processing: PayPal, Stripe, cryptocurrency networks for secure transactions
Cloud Hosting & Storage: For reliable performance, data availability, and backup
Analytics & Tracking: Tools that help us understand user engagement and optimize performance
Content Delivery: CDN services for faster content loading globally
These third parties operate under their own privacy policies. We recommend reviewing their privacy practices, especially for services you interact with directly (such as payment processors).
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International Data Transfers
As a global platform, your information may be transferred and processed outside your country of residence, including the United States, European Union, and Asia-Pacific regions.
We take steps to ensure adequate protection for international data transfers:
Standard Contractual Clauses (SCCs) approved by relevant authorities
Adequacy decisions for countries with adequate data protection
Data Processing Agreements with service providers
Privacy frameworks consistent with applicable laws
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Children's Privacy
Creavia is not directed to children under 13 (or 16 where local law applies). We do not knowingly collect data from minors without appropriate parental consent.
If we discover that we have collected personal information from a child under the applicable age:
We will promptly delete the information
Terminate any associated account
Take steps to prevent future collection
Notify parents/guardians where possible and legally required
If you believe we have collected information from a child inappropriately, please contact us immediately at [email protected].
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Copyright & DMCA (Safe Harbor)
Creavia respects intellectual property rights. Under the Digital Millennium Copyright Act (DMCA) and applicable "Safe Harbor" provisions, we:
Respond promptly to valid copyright infringement notices
Provide tools for rights holders to report infringing content
Remove or disable access to allegedly infringing material when properly notified
May suspend or terminate accounts of repeat infringers
Provide counter-notification procedures for users who believe their content was wrongly removed
To file a DMCA notice or learn more about our copyright policy, visit our DMCA Policy page or contact us at [email protected].
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Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
How we notify you:
Updates will be posted with a revised "Effective Date"
Significant changes may be communicated via email or dashboard notifications
Material changes affecting your rights will require additional notice
Continued use of our services after updates constitutes acceptance
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
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Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, contact us at: