Refund Policy

Last Updated: January 20, 2025

At Creavia, we want you to be satisfied with your purchases. This Refund Policy explains which purchases are eligible for a refund, how to request a refund, and other important details.

Refundable Items

Digital products not yet downloaded or accessed.
Duplicate or accidental purchases.
Technical issues preventing access to purchased content.

Note: Refunds are considered on a case-by-case basis. All requests must be submitted within 14 days of purchase.

Non-Refundable Items

Content already downloaded, streamed, or accessed.
Custom or commissioned content.
Discounted, promotional, or hidden/recommended items.

How to Request a Refund

To request a refund, please complete the form below or contact our support team at [email protected]. Please include your order details and reason for refund.

Refund Processing Time

Refund requests are usually reviewed within 3-7 business days. Once approved, refunds are issued through the original payment method. Processing times may vary depending on your payment provider.

Refund Method

Approved refunds will be returned via the original payment channel. For some payment methods, currency conversion or processing fees may apply.

Contact Us

If you have questions about a refund, contact our support team:

Email: [email protected]